After a break of a week or so I have just opened Sharesight to process a few trades and dividends. I have multiple cash accounts so every single time I enter a trade/dividend I have to go into the Xero settings in Sharesight and adjust the account to which the transaction should be sent to (a very annoying process which Sharesight doesn’t seem concerned about - there is a longstanding forum topic on this).
This time I found neither the account for trades or dividends was populated in Sharesight. “That’s odd” I thought, but I was able to simply select the right Xero account from the drop down list. However, I couldn’t save my selection as I discovered that the accounts for franked and unfranked dividends were also not populated.
I clicked on each field to open the drop down list of Xero accounts, but the accounts I needed were not in the drop down list (but other accounts were). Even more strangely, when I clicked on the drop down list for other items (eg interest received) I could see the dividend accounts listed.
Anybody have any idea why this would be occurring or what I can do to resolve it?