HelpBot issue

Sharesight features
1

I noted a problem with the new beta Overview page on Saturday 13th Dec. I reported it and got a reply from the HelpBot. That involved a number of qualifying questions and answers before the HelpBot confirmed the problem needed to be reported by me AGAIN to the humans in support and provided an email address because the HelpBot can’t do that. Frustrating.

So today, Monday 15th Dec, I did re-report it to the email the HelpBot provided, but guess what? - the HelpBot replied and wanted to start the problem qualification process all over again!

Somebody in Sharesight is hopefully reading this, and will get this ridiculous situation sorted out.

2

Thanks for the feedback. There are a number of minor bugs with the beta Overview page right now (return sorting, graph total value, graph start date, not saving selected date etc), hopefully we can have all of these sorted by this week.

For any bug issue going forward, you can tell the bot to "direct to human’. The bot just isn’t good dealing with these issues (because it only consume information from our help pages, website etc) which usually don’t include technical bugs.