# Xero integration broken? **URL:** \ **Category:** Managing trading & investments\ **Created:** [15 June 2022 07:33 UTC](https://community.sharesight.com/t/xero-integration-broken/979 "2022-06-15T07:33:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Swordfish805](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@Swordfish805](https://community.sharesight.com/u/Swordfish805)\ **Post date:** [15 June 2022 07:33 UTC](https://community.sharesight.com/t/xero-integration-broken/979/1 "2022-06-15T07:33:30Z")
After a break of a week or so I have just opened Sharesight to process a few trades and dividends. I have multiple cash accounts so every single time I enter a trade/dividend I have to go into the Xero settings in Sharesight and adjust the account to which the transaction should be sent to (a very annoying process which Sharesight doesn’t seem concerned about - there is a longstanding forum topic on this). This time I found neither the account for trades or dividends was populated in Sharesight. “That’s odd” I thought, but I was able to simply select the right Xero account from the drop down list. However, I couldn’t save my selection as I discovered that the accounts for franked and unfranked dividends were also not populated. I clicked on each field to open the drop down list of Xero accounts, but the accounts I needed were not in the drop down list (but other accounts were). Even more strangely, when I clicked on the drop down list for other items (eg interest received) I could see the dividend accounts listed. Anybody have any idea why this would be occurring or what I can do to resolve it? ---
**Author:** ![Swordfish805](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@Swordfish805](https://community.sharesight.com/u/Swordfish805)\ **Post date:** [15 June 2022 23:09 UTC](https://community.sharesight.com/t/xero-integration-broken/979/2 "2022-06-15T23:09:19Z")
Update - I have disconnected Sharesight from Xero and reconnected. Still no joy - cannot map my transactions in Sharesight to Xero; cannot map the accounts for trades to the bank accounts in Xero. When trying to map a bank account Sharesight returns the following error: “Select Bank Account has an invalid GL code”. ---
**Author:** ![woolaca](https://avatars.discourse-cdn.com/v4/letter/w/9f8e36/32.png) [@woolaca](https://community.sharesight.com/u/woolaca)\ **Post date:** [16 June 2022 09:49 UTC](https://community.sharesight.com/t/xero-integration-broken/979/3 "2022-06-16T09:49:10Z")
For what its worth I have just discovered exactly the same when trying to set up a new portfolio. I am unable to link it due to “invalid GL code” and all existing portfolios seem to have lost the link to their bank accounts. ---
**Author:** ![Brett\_F](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/brett_f/32/118_2.png) [@Brett\_F](https://community.sharesight.com/u/Brett_F)\ **Post date:** [20 June 2022 21:36 UTC](https://community.sharesight.com/t/xero-integration-broken/979/4 "2022-06-20T21:36:09Z")
I am seeing the same thing. It has worked flawlessly for years until now. ---
**Author:** ![Swordfish805](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@Swordfish805](https://community.sharesight.com/u/Swordfish805)\ **Post date:** [23 June 2022 01:03 UTC](https://community.sharesight.com/t/xero-integration-broken/979/5 "2022-06-23T01:03:09Z")
A week later and no fix in site, or even any suggestion as to when it might be fixed… ---
**Author:** ![Brett\_F](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/brett_f/32/118_2.png) [@Brett\_F](https://community.sharesight.com/u/Brett_F)\ **Post date:** [23 June 2022 01:28 UTC](https://community.sharesight.com/t/xero-integration-broken/979/6 "2022-06-23T01:28:04Z")
I raised a support ticket at the time and have followed up with another email this morning to stress the urgency. The initial ticket was acknowledged, but no word since…Very disappointing. ---
**Author:** ![Jack\_Sharesight](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@Jack\_Sharesight](https://community.sharesight.com/u/Jack_Sharesight)\ **Post date:** [23 June 2022 04:10 UTC](https://community.sharesight.com/t/xero-integration-broken/979/7 "2022-06-23T04:10:23Z")
Hi All, Thanks for the feedback regarding this, our team has been aware of the issues mentioned and is currently working through a resolution. I’ll update this thread once we have the fix deployed into Sharesight. Thanks! 😀 ---
**Author:** ![mwse](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@mwse](https://community.sharesight.com/u/mwse)\ **Post date:** [28 June 2022 00:56 UTC](https://community.sharesight.com/t/xero-integration-broken/979/8 "2022-06-28T00:56:45Z")
Just checked and looks like this has been fixed. Thanks Ricky and team ---
**Author:** ![Jack\_Sharesight](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@Jack\_Sharesight](https://community.sharesight.com/u/Jack_Sharesight)\ **Post date:** [28 June 2022 22:33 UTC](https://community.sharesight.com/t/xero-integration-broken/979/9 "2022-06-28T22:33:21Z")
Yes, we deployed a fix yesterday for this one which should resolve the issue! 👍 ---
**Author:** ![Brett\_F](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/brett_f/32/118_2.png) [@Brett\_F](https://community.sharesight.com/u/Brett_F)\ **Post date:** [29 June 2022 21:29 UTC](https://community.sharesight.com/t/xero-integration-broken/979/10 "2022-06-29T21:29:40Z")
I still have problems. 1. The bank balance in Xero is not reflecting back into Sharesight. At least I can select the account now, but it does not do anything. 2. Franked/Unfranked dividends can only be allocated to ‘Revenue’ account types in Xero. Previously ‘Other Income’ was also allowed. I need to use ‘Other Income’. Come on team - just roll back the change, and test more thoroughly in your UAT environment before you release this sort of change into Production. ---
**Author:** ![Jack\_Sharesight](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@Jack\_Sharesight](https://community.sharesight.com/u/Jack_Sharesight)\ **Post date:** [29 June 2022 22:38 UTC](https://community.sharesight.com/t/xero-integration-broken/979/11 "2022-06-29T22:38:55Z")
I’ve passed this on to our product team to investigate, I’ll update the thread with any updates as they come through 👍 ---
**Author:** ![djb](https://avatars.discourse-cdn.com/v4/letter/d/b782af/32.png) [@djb](https://community.sharesight.com/u/djb)\ **Post date:** [30 June 2022 23:59 UTC](https://community.sharesight.com/t/xero-integration-broken/979/12 "2022-06-30T23:59:36Z")
Still broken for me too. ---
**Author:** ![Jack\_Sharesight](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@Jack\_Sharesight](https://community.sharesight.com/u/Jack_Sharesight)\ **Post date:** [4 July 2022 01:55 UTC](https://community.sharesight.com/t/xero-integration-broken/979/13 "2022-07-04T01:55:28Z")
@Brett_F @djb we’ve deployed a few fixes for some of the mentioned issues, are you able to see if this has resolved some of the things you’re experiencing? ---
**Author:** ![Brett\_F](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/brett_f/32/118_2.png) [@Brett\_F](https://community.sharesight.com/u/Brett_F)\ **Post date:** [4 July 2022 04:35 UTC](https://community.sharesight.com/t/xero-integration-broken/979/14 "2022-07-04T04:35:35Z")
- The bank balance in Xero is not reflecting back into Sharesight. At least I can select the account now, but it does not do anything. - NOT FIXED. - Franked/Unfranked dividends can only be allocated to ‘Revenue’ account types in Xero. Previously ‘Other Income’ was also allowed. I need to use ‘Other Income’ - FIXED. -Brett ---
**Author:** ![Brett\_F](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/brett_f/32/118_2.png) [@Brett\_F](https://community.sharesight.com/u/Brett_F)\ **Post date:** [11 July 2022 21:42 UTC](https://community.sharesight.com/t/xero-integration-broken/979/15 "2022-07-11T21:42:58Z")
This is still not fixed - after 4 weeks??? ---
**Author:** ![Brett\_F](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/brett_f/32/118_2.png) [@Brett\_F](https://community.sharesight.com/u/Brett_F)\ **Post date:** [12 July 2022 21:22 UTC](https://community.sharesight.com/t/xero-integration-broken/979/16 "2022-07-12T21:22:23Z")
It looks like was fixed and started working overnight. ---
**Author:** ![Jack\_Sharesight](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@Jack\_Sharesight](https://community.sharesight.com/u/Jack_Sharesight)\ **Post date:** [13 July 2022 00:36 UTC](https://community.sharesight.com/t/xero-integration-broken/979/17 "2022-07-13T00:36:53Z")
Yep! Our product team deployed this fix late last night. You should see things syncing as per normal now 👍 ---
**Author:** ![nasonge](https://avatars.discourse-cdn.com/v4/letter/n/eb9ed0/32.png) [@nasonge](https://community.sharesight.com/u/nasonge)\ **Post date:** [5 July 2023 03:33 UTC](https://community.sharesight.com/t/xero-integration-broken/979/19 "2023-07-05T03:33:29Z")
Hi Jack. I know this is an old thread however I have been having the same issues syncing as above. George ---
**Author:** ![Charles](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/charles/32/853_2.png) [@Charles](https://community.sharesight.com/u/Charles)\ **Post date:** [26 February 2024 23:17 UTC](https://community.sharesight.com/t/xero-integration-broken/979/21 "2024-02-26T23:17:13Z")
The Sharesight/Xero connection still has intermittent problems for me. What makes it so unreliable? It seems to break every six months or so. ---
**Author:** ![Charles](https://sea2.discourse-cdn.com/sharesight/user_avatar/community.sharesight.com/charles/32/853_2.png) [@Charles](https://community.sharesight.com/u/Charles)\ **Post date:** [26 February 2024 23:18 UTC](https://community.sharesight.com/t/xero-integration-broken/979/22 "2024-02-26T23:18:49Z")
The message that I get is “An error occurred while synchronizing: Your current Xero connection is broken!”. No direction on how to fix it. [Next page](https://community.sharesight.com/t/xero-integration-broken/979.md?page=2)